Shipping policy

 

1. Order Processing

• Processing window: 1–2 business days after you place your order.

• Business days: Monday–Friday, excluding U.S. federal holidays.

• Orders placed after 12 PM ET are treated as next-day orders.

2. Shipping Options & Fees (U.S.)

• Calculated upon checkout. 

3. Order Tracking

• A tracking link is emailed automatically when your label is created.

• Need an update? Use the link first, then email info@shoplapone.com if anything looks off.

4. International Shipping

• We currently ship to Canada, the UK, and Australia.

• Rates and delivery windows are calculated at checkout based on weight and destination.

• Duties and taxes: Collected at checkout when possible; otherwise payable upon delivery.

• Free shipping thresholds apply to merchandise subtotal before duties, taxes, or discounts.

5. Pre-Orders & Backorders

• Your payment method is authorized at checkout and captured when the item ships.

• Mixed carts: In-stock items ship immediately; pre-orders ship separately at no extra cost.

6. Address Changes

• Mistyped your address? Email info@shoplapone.com within 1 hour of ordering.

• Once a label is created we can no longer reroute packages.

7. Lost or Damaged Packages

• If tracking shows “delivered” but you cannot find the package, wait 48 hours then contact us.

• Items damaged in transit? Send photos of the packaging and product within 7 days of delivery.

• We’ll replace or refund at our discretion after confirming the issue with the carrier.

8. Sustainability Note

• We use 100 percent recycled mailers and carbon-neutral shipping upgrades whenever available.

9. Questions?

Reach out to info@shoplapone.com or call (443) 758-5013 Monday–Friday, 9 AM–5 PM ET.

Last updated: Jan 28, 2026